Brooklyn City Schools 


Technology or Facility Help

We are pleased to announce our new helpdesk system called Incident IQ. This system will be a one-stop location for all technology and facility work orders. 

Please submit a ticket for all helpdesk requests using one of the methods below. We will then prioritize the tickets based on impact and urgency. Please do not contact us individually. 

Submit and view ticket statuses, equipment and KB articles for Technology and Facilities.

*** Preferred Method ***

Talk to a person or leave a message.

Email or forward us an email to automatically create a ticket.

Emergencies and time sensitive requests.


Need a reminder on how to get help? Click here to print out a business card.

Who to Contact...

AESOP - Matt Tolar

Facility Problems and Requests - Helpdesk System

ProgressBook Class Changes - Guidance

Technology Problems and Requests - Helpdesk System

Toner - Helpdesk System

Samegoal - Paula Jones

OHID Account - Laura Baker

Public School Works - Sandy Neale